Useful links
twitter.com/socapie
The SOCAP in Europe twitter site.
Customer Service Training Association
The Customer Service Training Association, (CSTA) is an organisation for customer service trainers organised by Don Hales, founder of The National Customer Service and Sales Awards and Anne-Marie Lose.
www.ecustomerserviceworld.com
eCustomerServiceWorld organises various conferences on Customer Service - held in London in the Spring and in the USA in the Autumn. SOCAP in Europe members automatically receive a copy of their "Start the Week" newsletter and receive preferential rates for their conferences. The website is a good source of customer service information.
www.consumerdirect.gov.uk
Consumer Direct is the UK's government-funded telephone and online service offering information and advice on consumer issues. Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.
www.tradingstandards.gov.uk
The Trading Standards web site also has For Business section that provides access to a range of guidance leaflets, information on government policy and codes of conduct.
www.icanet.org.uk
The Institute of Consumer Affairs is the professional body for people working in consumer protection. It promotes and protects the interests of consumers by supporting the development of high quality consumer advice. SOCAP in Europe maintain links with the ICA and share information with their members
www.consumerfocus.org.uk
Consumer Focus is the UK's statutory organisation campaigning for a fair deal for consumers in England, Wales, Scotland, and, for postal services, Northern Ireland.
www.oft.gov.uk
The Office of Fair Trading is responsible for making markets work well for consumers. This is achieved by promoting and protecting consumer interests throughout the UK, whilst ensuring that businesses are fairand competitive.
The site contains a range of consumer and business information including the new Enterprise Act.
www.socap.org
The web site of SOCAP in the USA. SOCAP in Europe members have access to SOCAP USA’s database of articles by using their normal e-mail address as a password.
www.socap.org.au
SOCAP Australia’s web site
www.socapcanada.org
SOCAP Canada’s web site.
www.callcenterglobe.com
Call Center - CallCenterGlobe.com Resources for the Global Call and Contact Centre Professional.
www.publicsectorcomplaintsnetwork.org
The Public Sector Complaints Sector Network was originally set-up by Westminster City Council in the early 1990s and is a forum for complaints managers across the UK public sector to share best practice.
Meetings are held on a quarterly basis and are frequently attended by public sector ombudsmen.
www.askcedric.org.uk
AskCedric was developed by Cambrideshire Country Council with finance from the Department of Trade & Industry with the objective to provide an internet resource for consumer education and information.
The site is split into three separate resource areas – information for consumers, resources for schools and information for businesses.The Business Centre is a valuable source of information on consumer law and Trading Standards requirements.