Latest news from SOCAP in Europe
New website and integrated CRM now under development24-Jun-2010
We are currently building a new website with integrated CRM and event management facilities. This new site will bring you better forum, blogging and online event bookings together with up-to-date customer service news feeds. We will keep you updated ..
Heroes of Customer Service25-May-2010
Just in case you missed out.... Use this link to download a copy of The Guardian's "Heroes of Customer Service" supplement. Heroes of Customer Service (http://www.socapineurope.com/_literature_34619/Heroes_of_Customer_Service)..
SOCAP Australia03-Jan-2010
SOCAP Australia page updated - new blog item added announcing details of latest National Consumer Study...
SOCAPiE on Twitter16-Dec-2009
SOCAP in Europe on Twitter We now have our Twitter page for those of you who would like to follow SOCAPiE. Follow us on Twitter (http://twitter.com/socapie)..
Website update16-Dec-2009
Our website is changing! We are currently giving our web site a good tidy up. Hopefully you will find information easier to access and find but will also enjoy some of the new features such as RSS feeds and discussion forums (for members)...
ACAP Japan15-Dec-2009
Welcome to ACAP Japan Read an introduction from Kazuya Kuramoto with details of our associate organisation in Japan. ACAP, established in 1980, is the Association for Consumer Affairs Professionals composed of regular members (individuals fr..
Benchmarking with Boots15-Dec-2009
Graham Hardy, Head of Customer Care at Boots, is keen to hear from members in any sector who'd be happy to do some sharing! Two things: He's keen to do some benchmarking around the ratio of contacts and complaints to transactions; And his co..
Boots news15-Dec-2009
Boots Member organisation wins again - Boots won an award for Best Email Service 2009 at the awards gala night for the Top 50 Call Centres for Customer Service. These Boots were obviously made for winning...
ManageMyComplaints.com15-Dec-2009
Does Your Business Get More than 30 Customer Complaints a Month? Angie Court thinks that there is a new cost-effective solution around for the smaller company. MMC - http://managemycomplaints.com/ (http://managemycomplaints.com) - has launched th..
Member enquiry15-Dec-2009
Member enquiry A member is looking for data on the measurement of change and any benchmarking evidence including specification of roles majoring on the management of strategic change. ..
National Customer Service Awards 200915-Dec-2009
Over 1200 business leaders and guests attended the awards, held on Wednesday 9th December...
New website domain06-Aug-2009
We have moved! Our new domain name is www.socapineurope.com, replacing our previous website address: www.socapie.eu. For more information, please contact us at enquiries@socapineurope.com or via our contact enquiry form (/contact-us)...