Background
The Society of Consumer Affairs Professionals (or SOCAP) is a not for profit organisation representing professionals working in the Customer Service industry.
SOCAP is a worldwide organisation that was originally founded in the United States of America in 1973. SOCAP UK followed in 1986 and there are now SOCAP organisations throughout the world including Australia,New Zealand, South Africa, Japan, Korea, Brazil and Canada. World-wide there are over 4,000 members.
Read more SOCAP Worldwide
SOCAP in Europe
SOCAP in Europe came into existence in 2003 following the merger of SOCAP UK. SOCAP in Europe is unique in representing Consumer Affairs and Customer Service Professionals throughout Europe.
We promote the exchange of ideas, expertise and opinions within the customer service industry and develop and encourage a higher professional profile for those working in Customer Service.