Information and publications

• Customer Strategy – a 60-page journal published six times a year providing up to the minute articles from industry leaders. (worth £68!)
• SOCAP News – a monthly newsletter distributed by e-mail. This regular communication ensure that all of our members receive up to the minute information and that no opportunities are missed.  
• The SOCAP Journal- A quartely SOCAP content driven publication. 
• Information Directory – the SOCAP web site provides access to a wealth of articles and publications relating to Consumer Affairs as well as links to other helpful sites.

We continually seek information and data about the most recent developments in Customer Care on behalf of our members.

Networking, events and training

• Seminars – a programme of events on topics important to members.
• Networking Events – visits to member’s offices and other leading businesses to share ideas, observe best practices and improve knowledge.  
• Professional Development, Training & Workshops – designed to address specific knowledge gaps, refresh your learning and allow you to stay ahead.  
• Informal Networking – through the membership directory members are encouraged to contact others to benchmark, share ideas and improve knowledge with like-minded professionals throughout Europe.

Our events are open to members and non-members, however SOCAP members gain significant discounts for SOCAP events.

Again our member driven approach means that along with our regular programme of events we can provide events that you would like to see. Contact SOCAP in Europe's  Events Team with what events you would like to see in the future.

Specific support

• Specific support – the Chief Executive provides an informal response to individual members’ requests for information.

A global network

• SOCAP International- SOCAP is represented throughout the world. There are over 4000 Global SOCAP members. SOCAP in Europe members have access to the SOCAP USA website members' area which includes the latest articles relating to consumer affairs. SOCAP in Europe’s links with SOCAP USA, AUSTRALIA, CANADA, NEW ZEALAND, SOUTH AFRICA and BRAZIL provide a worldwide forum for the sharing of ideas, expertise, information and resources in consumer affairs.

Not only can you access the International Websites Members Only areas, but invitations to SOCAP events around the world are extended to SOCAP in Europe members at excellent rates.

Raising the profile of customer care

emphasing the importance of your role within your organisation

• Promotion of the Consumer Affairs & Customer Service Profession – through SOCAP organised awards, press releases, links with other organisations and other external activities, SOCAP aims to raise the profile of customer care and in turn the importance of members’ role within their organisation.

Advertising opportunities

• Advertise one of your job vacancies- Completely FREE of charge to Members and a great way to target people within the customer services sector. As a SOCAP member you will also receive notification of new job vacancies.
• Advertise your expertise- Members in a transitional period can advertise their expertise on the SOCAP website completely free of charge.
  (If you are a recruitment agency and have a particular interest in these benefits you can read about our special Agency Membership 
• Suppliers' Directory- Members of SOCAP in Europe providing services to the consumer affairs and customer service industry can raise their profile by including a summary of their services and a link to their web site in the suppliers' directory FREE of charge.
• Bookstore- Members can advertise their books and audio CDs in the virtual bookstore FREE of Charge.