SOCAP International website access

The SOCAP International website includesvaluable resources for today's customer care professionals as well asfor those interested in learning more. Information about SOCAP and itsbenefits, past issues of Newsletters and current information aboutSOCAP international conferences and online events. Networking,educational opportunities and chapter events in the USA are also nowavailable to our members in Europe.

The website contains links to SOCAP research studies and otherpublications. Additionally, international job seekers and employers canvisit SOCAP's Career Link to find opportunities, jobs or candidates.Themembers-only area of the website offers lists for SOCAP's specialindustry groups, a searchable Membership Directory (for personalreference only) and an archive of CRM Magazine articles. Additionally,the SOCAP website provides a link to a feedback channel for members andvisitors to provide comments.

All these facilities are included in your current membership fee and available through a special individual assigned login.  If you area Corporate or Foundation member, this means that up to 9 of yourrepresentatives will be able to use this site and information, and evenmore if you are one of our exclusive Foundation Elite members.

You should send your request to be assigned your unique password and login to enquiries@socapineurope.com.  Please allow approximately 21 days for your password to be issued.  We will make it sooner if we can!

Member benefits

This enhancement is available to all current members whose subscription is paid and does not expire within the next 30 days. If you are not a member,this is an even better reason to join the world’s largest organisationof consumer affairs professionals. From as little as £235 (plus vat)you will be among over 4000 colleagues in Europe, Australia, Canada,New Zealand, South Africa and the U.S.A. with associate organisationsin Brazil and Japan. You can join online now at www.socapineurope.com or go direct by clicking here clicking here.

For existing members and as a thanks for your loyalty, for a limitedperiod you can extend your current membership for 15 months for theprice of 12 by emailing enquiries@socapineurope.com.Corporate and Foundation members please contact us for special deals.This membership offer will be available until the end of January 2009.Inflation may be down but costs are not, so why not proof yourselfagainst future changes!

A quick note on some terms and conditions for your internationalwebsite access.  Membership data will be held by our colleagues atSOCAP International, U.S.A. A special thanks to Matthew D’Uva, theInternational Board and the team in Washington for their help thisyear, along with Peter Gillson and SOCAP Australia.

As usual, your membership details will not be distributed to thirdparties. Use of the SOCAP International website for commercial purposeswill not be acceptable, as is the case in Europe. Full conditions canbe found on our respective sites. We assume that members will networkeffectively on a one to one basis and not thank us for receivingunsolicited mailings from various suppliers, no matter how well-meaning!

2009 Symposium - April 19-22, Chicago, IL
2009 Annual Conference - October 11-14, Tucson, AZ

SOCAP International is pleased to offer you special discount registration offers to attend the 2009 Symposium and Annual Conference. Take advantage of great savings to attend only the 2009 Symposium or to attend both meetings. For up to the minute details visit click here

We hope you will make plans to attend SOCAP's first 2009 national event, our Spring Symposium, April 19-22, in Chicago, IL.
SOCAP will offer exclusive, new benchmarking data on the featured Industry Communities to attendees who register for the 2009 Symposium and participate in the benchmarking surveys. Visit the SOCAP website for continuing details about the 2009 Symposium and our industry benchmarking surveys.

Also, check out these exciting, new updates to the 2009 Symposium, April 19-22, at the Renaissance Hotel in Chicago, IL:
Keynote Speakers:
- Seth Kahan, Author of FastCompany.com's blog, Leading Change, and Leading Change Management Expert - New!
- Lisa Mann, Vice President, Consumer Experiences, Kraft Foods, Inc.- New!
- Amy Curtis-McIntyre, Vice President, Brand Communications, Hyatt and Former Vice President of Marketing, JetBlue Airways
Breakout Sessions:
Day 1 (April 20) - By Industry
Experience a more robust attendee experience with more interactive sessions and increased networking, in-depth discussions and idea sharing with peers from your industry. The morning and afternoon breakout sessions on Day 1 will be organized around SOCAP's five Industry Communities:
•      Household & Personal Care
•      Food & Beverage
•      Retail & Consumer Goods
•      Pharmaceutical & Medical Devices
•      Travel & Hospitality
New! - All of the industry sessions will be moderated by facilitators and include interactive discussions on NEW SOCAP's benchmarking data for each of the five verticals.Core topics of the benchmark session discussions will include demographics, contact center positioning, customer experience and satisfaction, workforce/staffing and technology. [NOTE: Attendees whose companies participate in the SOCAP benchmarking survey and register for the Symposium receive the final benchmarking report at no additional cost.Contact SOCAP for details on how to participate in the SOCAP benchmarking survey.]
Day 2 (April 21) - By Topic
Attend sessions by topic of interest on Day 2 of the Symposium. The sessions will include panel presentations from a diverse range of companies representing different industries. Take a look at the session descriptions for Day 2. - New!
Participating Companies:
Kellogg, Kraft, Unilever, Ben & Jerry's, Nestle Waters, Bally's Total Fitness, General Mills, Roche Diagnostics, Ortho-McNeil, Continental Airlines, Sara Lee, Coty, Omaha Steaks, Hyatt, ConAgra Foods, McCormick & Company, Cadbury, E&J Gallo, Johnson & Johnson and many others!
Is your company on the list?
Benefits:
Get these terrific benefits when you register for the SOCAP 2009 Symposium:
- Unparalleled peer-to-peer networking
- Highly interactive learning sessions focused on your industry
- In-depth discussions on the major issues and trends impacting your industry
Don't forget to register by February 14 and save on your Symposium registration!

USA

SOCAP web site: www.socap.org 

SOCAP International
675 N. Washington Street
Suite 20
Alexandria
Virginia 22314

President: Matthew D’Uva
e-mail: socap@socap.org