Society of Consumer Affairs Professionals (SOCAP) in Australia

Australia www.socap.org.au

SOCAP Australia was established in 1991 and has become the most diverse body of customer advocates and consumer affairs professionals in Australia. Its members bring value to their organisations and their customers through commitment to quality, customer service, choice and better information.

Membership is open to all professionals who are in some way responsible for creating and maintaining customer loyalty. SOCAP's current membership profile includes operational personnel, management and policy makers in the private and public sectors and across all industries who share a vision of building sustainable relationships with consumers based on trust, fairness and transparency.

SOCAP brings together the key staff across consumer affairs, customer service, inbound call centres, market research, sales and marketing, database management, new business development, compliance and operations, across all industries and government.

Shared resources

The following editions of SOCAP Australia's magazine are available to download:

• July edition (PDF, 888kb)
• October edition (PDF, 1.08mb)
• December edition (PDF 2.6mb)

SOCAP Consumer Emotions Study (PDF, 479kb)

'AS ISO 10002 Assurance Scheme pilot sheds light on Performance'. View or download the Consumerdirections Article March 2007 (PDF, 45kb)

Contact details

Chris Potaris CEO Society of Consumer Affairs Professionals Australia Suite 205 757 Bourke Street Docklands, Victoria 3008

Ph: 03 9650 6005 Fx: 03 9650 6630 Mob: 0410 683 798

SOCAP Australia 2008 President – Peter Gillson

Web: www.socap.org.au

Email: peter.gillson@sfi.com.au