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SOCAP in Europe members' area

Welcome to the Members Area of the SOCAPiE website.

Information in this Members Area is not available to the general public.

Partner Organisations

Details of SOCAPiE's partner organisations can be found here.

Recent SOCAPiE Events

The annual prorgamme of events includes a number of member meetings. We ask our speakers to make a copy of their presentation slides available for members to download. 

Social Media Special Interest Group - Meeting - January 25th 2012

Guy Stephens, a social media guru working for Capgemini, presented historical and current information on the use of Social Media. His clear message was that businesses should embrace this area, not ignore it. SOCAPiE Chief Executive Robert Crawford's report on the event and Guy's presentation slides are at the bottom of this page and may be downloaded by SOCAPiE Members.

 

We'll be adding more information to the Members Area soon. Please visit again.

If you come across any articles or white papers that you think we should share with other members, please let us know.

We hope the information is useful. If you have suggestions for expanding the content of this area, do please contact us.

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Social Media Jan12.pdf1.34 MB
SOCAPiE Forum 25 January 2012 Report.pdf364.57 KB
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BSi

BSI is a leading global provider of standards, management systems, business improvement and regulatory approval information.

www.bsigroup.com

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Charter UK Limited

Charter UK is a specialist provider of Customer Complaints and Feedback Management software.

www.charter-uk.com

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Communication Department

Communication Department are experts in telecom, data and utility bill audits.

They are confident that they can reduce your bills by up to 33%, and that’s why they don’t charge any initial fee. Instead they take a small cut of the savings, as agreed at the start of the project.

For more information or to discuss your specific needs, please contact James Tanner on 07836 555100, jtanner@communications-department.co.uk

www.communications-department.co.uk

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complaintsrgreat limited

Complaints should be an easy way for your customers to express an opinion about your products and services. So you get feedback for free – and that should be great for business!

Complaintsrgreat offer a range of consultancy and training solutions for any organisation or business that wants to achieve excellence when collecting, understanding and actioning customer feedback.

We focus on helping organisations to improve the management and handling of complaints through process, people and technology. Our experienced team offer bespoke training and also business process design and software implementation services.

On our website, you'll find news and tips to help you manage your complaints process. Please get in contact if we can help further.

www.complaintsrgreat.com

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IPSOS Mori

Ipsos MORI, part of the Ipsos Group, is a leading market research company in the UK and Ireland.

www.ipsos-mori.com

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ManageMyComplaints.com

managemycomplaints.com is a specialist online customer complaint and feedback management service designed for businesses of all sizes.

www.managemycomplaints.com

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Supporting Customer Care Limited

An established management and training consultancy that draws on a wealth of experience from across the private and public sectors. We are based in Northamptonshire in the UK and work with organisations across the country and into Europe. Our aim is to work in partnership with client organisations who understand that people make the difference.

www.scc-ltd.net

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Surveylab Limited is a UK based online survey company specialising in customer and employee satisfaction survey research.

We provide full-service customer satisfaction survey design & consultancy and online employee survey solutions, as well as a custom survey programming service for other types of survey including market research.

Started in 2003, we are a small, dedicated and friendly team able to offer flexibility that bigger agencies or automated service providers cannot. Our ethos is simply to deliver great online surveys.

View our client page for examples of some of the companies we work with.

ESOMAR Membership Information

Surveylab is a member of ESOMAR and we abide by the ICC/ESOMAR International Code of Marketing and Social Research Practice. We are co-founders of the Customer Care Alliance in Europe and are members of the Marketing Research Global Alliance (MRGA).

All our surveys and data are hosted on our own web-servers, maintained and installed at Telstra's LHC Data Centre in Docklands, London.

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UsefulFeedback! - Complaints Management Software from iCasework

UsefulFeedback! is a specialist complaint and feedback management solution from iCasework Ltd; who have successfully delivered complaint and case management solutions for more than a decade.

UsefulFeedback! is accessible both on-demand and on-site, with an extensive range of pre-configured industry solutions available for both the private and public sectors, each of which can easily be fine tuned to your organisation's complaint management needs. All of the industry applications are built around the sector’s best practices and incorporate our extensive market knowledge so that we can provide you with a cost effective, tailored complaints management solution that can be up and running immediately and delivering results in no time.

www.UsefulFeedback.com

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Wilke Thornton

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