Social media

SOCAP International's Social Media Primer provides you with the basic knowledge and tools to get you started with social media.

We've continued to press ahead over the last few weeks with developing the SOCAP in Europe presence on the web and social networks. We now have a SOCAP in Europe group on Linked In (group: SOCAP Europe) and are making more use of our Twitter account (socapie). You can use the new Linked In group to engage in discussion and debate and also to find out about upcoming events and other updates. If you are a LinkedIn member, join our group now!

Transparency and 21st Century Customer Service

I dropped in to a packed house at the ICS Annual Conference and a question was asked of the panel asking whether the 'old' version of customer service was fit for the 21st century. No and it was not fit for the last century either.

Again and Again and Again