Colin Adamson's blog

A review of Upside Down Management – a Common Sense Guide to Better Business by John Timpson pub. Wiley £12.99 ISBN 978-0-470-68945-5

Transparency and 21st Century Customer Service

I dropped in to a packed house at the ICS Annual Conference and a question was asked of the panel asking whether the 'old' version of customer service was fit for the 21st century. No and it was not fit for the last century either.

Again and Again and Again

Raving about your iPod? Desperate for your iPad? Feeling you have just too much iPud? The sexy product lives. The question is: why can't service be as sexy? Let us leave aside the oldest profession here – after all the feminists would argue that one of the worst things about prostitution is that it reduces the person to a product or sex machine. But rather than inducing feminist rage, the iPad is encouraging a lot of woman chortles - the iPad is already being dubbed iTampon.

View from member number 1  - Random thoughts after being abroad

Still in an international vein, catch up with the globetrotting observations of our first ever member…… astute, provocative, down right funny and priceless!

Abroad is fun and the service tourist is content with observing the habits of the service givers as they bring you a glass of beer, some sumptuous regional dish, deny your booking ever existed and tell you that the taxi meter is broken and should be ignored at all times?